"According to The Waiter, eighty percent of customers are nice people just looking for something to eat. The remaining twenty percent, however, are socially maladjusted psychopaths" -Waiter Rant
My life in restaurants began the day Coach Devlin cut me from the field hockey team the summer before junior year of HS. My first serving position was in a retirement community serving some very nice seniors, some not very nice seniors and some seniors who shit their pants at the table. Basically, nothing surprises me.
I guess I always assumed everyone has worked in a restaurant/some aspect of the service industry at some point and therefore knows how to conduct themselves as patrons in a restaurant. My experience lately seems to indicate otherwise. As a result of my recent experience with a-hole customers, I've decided to formulate a little list of rules and advice for restaurant guests. Are you a total a-hole when you go to a restaurant? Well, then this post if for you!
1. DO NOT SEAT YOURSELF! oh, unless you are in a fast food restaurant or see a sign that reads, "Please Seat Yourself"
2. "Diet Coke" is not a state of being, so when I introduce myself and ask how you are, naming a drink is both rude and stupid.
3. Servers have sections, so when you are being seated at one table and ask to sit at another you are jamming the seating system. As it is the objective of the restaurant to make its guests happy, you will most likely get your way, but getting the table of your choice may mean that you have just set yourself up for less than stellar service as the server in your chosen table's section may be busy. Choosing a different table = don't complain if you have to wait for service.
4. The dictionary defines a "drink" as 1. A liquid that is fit for drinking; a beverage. Therefore, when I ask you what you would like to drink and you say, "nothing, just water,"...think about it.
5. An "Arnold Palmer" is 1/2 lemonade, 1/2 iced tea
6. The following common menu items and how you really pronounce them (actual education here, no snarking):
Paillard - "pie-ard"
Haricot Vert - "harry-co-vare" (my favorite to hear when people say it the way it's spelled:)
Nicoise - "knee-swah"
Gnocchi - "n-yo-key"
jicama - "hick-a-mah"
Phyllo - "fee-low"
7. If you are in a rush, let me know before you order, I am happy to accommodate...and you may want to skip the well-done steak.
8. If you're all paying in cash, then asking for separate checks is silly and annoying
9. When I am standing over you with your food in my hand, it is helpful if you clear a space big enough to fit the plate in front of you.
Have kids? Read these:
10. You are welcome to bring your kids, but if they cannot entertain themselves letting them shred sugar packets and bang silverware on the table is unacceptable! Bring entertainment and cheerios or order the kids' food when I first come to your table. Happy kids = your meal will be more enjoyable.
11. When your kid starts screaming like a banshee it means he has had enough or is tired. This applies to all situations with children in public. Screaming is like a kiddie egg timer, when it rings, you're done! If your kid is screaming in a restaurant, you should be embarrassed, not by your kids but by your lack of parenting skills. With a screaming kid, you aren't paranoid; everyone is looking at you.
12. Do not let your kid run around the restaurant! It's dangerous for your child, the servers and other patrons. If you don't tell your child to stay in her seat, don't be surprised when I do. It would be a shame if she ran into a server carrying a tray of fajitas on 400 degree skillets and had one of these skillets hit her in the face, scaring her for life and marring her chances to be Homecoming Queen.
Back to more childless rules...
13. After you fill in the tip and sign the credit card slip, you're supposed to leave it on the table. Also, please don't be offended when I ask to see your photo ID when it says, "Please See ID" on the back of your credit card.
14. If something is wrong with your meal, you have every right to be upset. You do not have the right to say things like, "This is bullshit!" Oh, unless you are a hillbilly, then none of these rules apply to you. You can feel free to do whatever you like. We'll recognize you by your homemade, Nascar man-tank.
15. When you say, "I'm a really good tipper," it generally means you aren't. In the server's dictionary, a "really good tipper" is defined as: a patron who leaves 25% or more
16. When I ask how everything is, be honest. I'm happy to fix anything you want, I just need to know about it.
17. When you see something on the menu such as, "Filet 17." It's not, "the filet number 17." That little number is the price of the item, not the super value meal #.
18. If I am standing at another table, taking an order, DO NOT SHOUT, "excuse me," "yoo hoo!" or anything at all. If you use the basic, socially prescribed rules of etiquette and decorum, I will be happy to serve your every whim.
19. If you have a food "allergy" please let me know before you order.
20. Remember, I'm a human being, please treat me like one. It's a smart move to be nice to the people who handle your food.
Thanks for coming in...it was a pleasure to serve you!